Case Study: How Inox Built Efficiency Through VAs
Unison Hardware (Inox) expanded their capabilities by adding 6 skilled virtual assistants to their team. With dedicated support across operations, they improved efficiency, reduced workload pressures, and scaled seamlessly. See how Inox leveraged the power of virtual staffing to strengthen their business and drive sustainable growth.
About the Client
INOX (www.inoxproducts.com) is a leading manufacturer of innovative architectural hardware and smart locks, dedicated to providing durable, stylish, and functional solutions for residential and commercial spaces. As the company continues to grow, it remains committed to delivering high-quality products backed by exceptional customer support.
The Challenge/Problem
As INOX expanded, their growing customer base required a higher level of support, particularly for technical product inquiries related to smart locks and architectural hardware. However, finding qualified local talent proved difficult and costly. They needed reliable team members who could quickly master their technical products while maintaining the professionalism their customers expect.
How our staff helped resolve that challenge
Realynk provided a team of six skilled staff members who embraced INOX’s training programs and quickly became knowledgeable about the product lines. Beyond handling inquiries, the team demonstrated a strong commitment to solving customer problems with care and professionalism. They seamlessly integrated into INOX’s company culture, matching the brand’s dedication to quality and service.
The Results
With Realynk’s support, INOX significantly improved customer satisfaction scores and extended their support coverage without sacrificing quality. The team successfully managed both routine questions and complex technical issues, becoming an invaluable part of INOX’s operations. Thanks to Realynk, INOX has been able to scale their support function smoothly, ensuring customers receive timely, expert assistance at every touchpoint.
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Rate starts at $7.50/hr
Work with the same person
Month-to-month contract
Hire in less than 1 week
Here are the simple steps to start working with a Realynker:
Fill out the form to book a call with us
Schedule a brief call with our team to discuss your specific needs. We will tailor a solution that perfectly aligns with your goals.
Interview candidates
You will receive detailed resumes, including their work history, proficiency in relevant software, and voice samples, to help you make an informed decision.
Get going
Once you were able to pick a candidate, we will onboard your VA and have them sign an NDA so you can start working with them in less than 1 week.
Frequently asked questions
What is your policy on candidate replacements if they don't meet my expectations?
We have provisions for FREE replacements if a placed candidate does not meet your expectations. We aim for your complete satisfaction.
Will Realynk provide tools needed for my business?
Realynk can offer recommendations and guidance on tools and software that may enhance your experience in managing virtual staffing services.
However, it's important to note that all client-related tools, including project management software, communication platforms, and any other specific tools, should be provided and managed by our partner clients.
We can collaborate with you to ensure that our virtual staffing seamlessly integrates with your preferred tools and systems for effective communication and project management.
What are your billing terms and payment methods?
Our billing terms and accepted payment methods are outlined in our billing agreements. We typically accept bank transfers, ACH, Paypal, and other secure methods.
Do you bill hourly or monthly basis?
We bill monthly in advance for our services. This means that you will receive an invoice at the beginning of each month for the upcoming month's services.
Advance billing allows smooth and uninterrupted service delivery, ensuring that your virtual staffing needs are met without any disruptions.
It also provides you with clarity regarding the upcoming month's costs from the outset, making financial planning more straightforward.
What is your policy on data security and confidentiality?
Our Realynkers signed an NDA before they can work for our clients.
The Philippines is also covered by the Data Privacy Act, which is equivalent to HIPAA in the US.
Will I be directly working with my virtual staff, or is there an intermediary?
Yes, you will directly collaborate with your virtual staff. Our aim is to foster a direct and productive working relationship between you and your virtual staff.
However, we also have a dedicated support team in place to address any questions, concerns, or additional assistance you may require.
Our support team is here to ensure a seamless experience and can expound on any matters as needed, enhancing the efficiency and effectiveness of your collaboration with your virtual assistant.
