Case Study: How Franchise Fastlane Scaled with VAs
Franchise Fastlane partnered with us to scale their operations by hiring 7 dedicated virtual staff. From streamlining processes to boosting productivity, our VAs helped them save time, cut costs, and focus on growth. Discover how they achieved efficiency and scalability with the right virtual team.
About the Client
Franchise FastLane (www.franchisefastlane.com) is a leading franchise development company in the USA, helping emerging brands scale quickly and sustainably. Since 2017, they’ve awarded over 9,000 franchise units and placed more than 3,600 entrepreneurs into ownership. Franchise FastLane supports brands through every stage of franchising—from refining operations and strengthening discovery, to managing franchise sales, marketing, and systematizing processes. Their clients benefit from proven systems, high-quality candidate vetting, marketing assets, and backend support, enabling them to grow in under 2 years a footprint that many brands take a decade to build. Their “CarPool” program even allows brands to grow with Franchise FastLane’s support while still controlling their own pace.
The Challenge/Problem
One of the biggest challenges they faced was managing the overwhelming volume of inquiries about territory availability across the brands they represent. Before moving forward with a sales lead, they had to verify if a geographic area was open, viable, and free of state registration restrictions. This process was highly time-consuming—requiring them to check spreadsheets, use mapping tools, respond to inquiries, and log each response for accuracy and tracking. As inquiry volume grew, their response times slowed, and it became clear they needed additional support.
How our staff helped resolve that challenge
With expedited training, the Realynk team immediately jumped into action—first supporting Franchise Fastlane’s internal team, then quickly taking full responsibility for the task. Today, a dedicated team of four virtual assistants manages territory checks efficiently, ensuring quick responses and accurate logging in their portal.
The Results
Over the past 4–5 months, the Realynk team has significantly increased capacity, taking on more brands while improving response times. They have become highly proficient with the mapping software and are consistently thorough and detail-oriented. The team is dependable, demonstrates strong independence, and proactively seeks clarification whenever needed.
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Rate starts at $7.50/hr
Work with the same person
Month-to-month contract
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Here are the simple steps to start working with a Realynker:
Fill out the form to book a call with us
Schedule a brief call with our team to discuss your specific needs. We will tailor a solution that perfectly aligns with your goals.
Interview candidates
You will receive detailed resumes, including their work history, proficiency in relevant software, and voice samples, to help you make an informed decision.
Get going
Once you were able to pick a candidate, we will onboard your VA and have them sign an NDA so you can start working with them in less than 1 week.
Frequently asked questions
What is your policy on candidate replacements if they don't meet my expectations?
We have provisions for FREE replacements if a placed candidate does not meet your expectations. We aim for your complete satisfaction.
Will Realynk provide tools needed for my business?
Realynk can offer recommendations and guidance on tools and software that may enhance your experience in managing virtual staffing services.
However, it's important to note that all client-related tools, including project management software, communication platforms, and any other specific tools, should be provided and managed by our partner clients.
We can collaborate with you to ensure that our virtual staffing seamlessly integrates with your preferred tools and systems for effective communication and project management.
What are your billing terms and payment methods?
Our billing terms and accepted payment methods are outlined in our billing agreements. We typically accept bank transfers, ACH, Paypal, and other secure methods.
Do you bill hourly or monthly basis?
We bill monthly in advance for our services. This means that you will receive an invoice at the beginning of each month for the upcoming month's services.
Advance billing allows smooth and uninterrupted service delivery, ensuring that your virtual staffing needs are met without any disruptions.
It also provides you with clarity regarding the upcoming month's costs from the outset, making financial planning more straightforward.
What is your policy on data security and confidentiality?
Our Realynkers signed an NDA before they can work for our clients.
The Philippines is also covered by the Data Privacy Act, which is equivalent to HIPAA in the US.
Will I be directly working with my virtual staff, or is there an intermediary?
Yes, you will directly collaborate with your virtual staff. Our aim is to foster a direct and productive working relationship between you and your virtual staff.
However, we also have a dedicated support team in place to address any questions, concerns, or additional assistance you may require.
Our support team is here to ensure a seamless experience and can expound on any matters as needed, enhancing the efficiency and effectiveness of your collaboration with your virtual assistant.
